Store Policies

Disclaimer

To all our beloved clients:

• Excellent Florists does not process any order return of preserved roses, flowers products, balloons, teddy bears or drinks once the arrangement has left our facilities.

Cancellation Policy:
• Every cancellation of an order must be directed to your sales agent at least 24 hours before the delivery date. Cancellations will not be processed after this period of time.

Product Replacement:
• Occasionally, substitutions of some products might be necessary to fulfill your order, depending on the availability of certain flowers and some other factors (such as high demand due to major holidays). We care deeply to maintain the style, theme and color scheme of the arrangement, using flowers of equal or greater value. Colors and sizes of roses may differ from pictures.

Delivery Hours:
• Normal delivery hours are between 9:30 a.m. and 5:30 p.m. During major holiday such as Valentine's Day and Mother's Day we operate extended hours and delivery times. This applies for all orders placed at least one day before delivery.

Same-Day Delivery:
• Same-Day Delivery applies for orders placed before 01:00 p.m. (Mon-Fri) and 10:00 a.m. (Sat) considering we might have previous orders in production. Any order placed after that will most likely be delivered the next business day. 

Recipient may be contacted:
• In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Recipient refusal of delivery:
• If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.